At BONAOK, your satisfaction is our top priority. We want you to enjoy your karaoke experience with confidence. If you’re not completely happy with your purchase, we’re here to help.
1. Returns
You may return most new, unused items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:
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The item must be in its original packaging.
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The product must be unused, undamaged, and include all original accessories.
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Proof of purchase (order confirmation or receipt) must be provided.
Please contact us before returning any product to obtain the return instructions.
📧 Contact Email: [email protected]
2. Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be processed automatically to your original method of payment within 5–10 business days.
Please note:
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Shipping fees are non-refundable.
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Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
3. Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need an exchange for the same product, please contact us at
📧 [email protected]and include photos or videos showing the issue.
4. Non-Returnable Items
Certain items cannot be returned:
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Products that have been used, altered, or damaged by the customer.
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Items returned without original packaging or accessories.
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Gift cards or promotional items.
5. Damaged or Wrong Item Received
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost to you.
6. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or credit card statement again.
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Contact your payment provider, as it may take some time before the refund is officially posted.
If you’ve done all this and still haven’t received your refund, please email us at [email protected]
Thank you for choosing BONAOK.
We value every customer and are committed to ensuring your karaoke experience is always joyful and worry-free.