Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing time usually takes 1–3 business days. Once your order is shipped, you will receive a tracking number by email.
Delivery typically takes 5–10 business days, depending on your location and local courier services.
To create an account, click on the “My Account” icon at the top of our website. Fill in your email address and create a password to register. Having an account lets you easily track your orders and manage your shipping details.
If your order has not yet been shipped, please contact us immediately at [email protected] with your updated address.
Once an order has been dispatched, we’re unable to modify the shipping address.
After your order ships, you will receive an email with a tracking number and a link to track your package in real time. You can also log into your account to view the current status of your shipment.
No. For your safety and privacy, BONAOK does not store any credit card information. All transactions are securely processed through trusted and encrypted payment gateways.
Sales tax is applied only where required by law and will be clearly displayed during the checkout process before you complete your purchase.
BONAOK proudly ships to many countries worldwide. Shipping availability and rates will be shown at checkout. If your country is not listed, please contact us at [email protected] for assistance.
Most orders are shipped in a single package. However, if your order includes multiple items or comes from different warehouses, your products may arrive in separate shipments. Don’t worry — you’ll receive tracking details for each package.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy on most new, unused items. To qualify, the item must be in its original packaging and condition.
For full details, please visit our Refund and Returns Policy or contact us at [email protected].
We’re sorry for the mix-up! Please contact us within 7 days of receiving your order with your order number and a photo of the item received. We’ll arrange a replacement or refund right away.
If your item arrives damaged, please email us at [email protected] within 7 days of delivery. Include your order number and clear photos of the damage so we can quickly resolve the issue for you.
Once your return is approved, our customer service team will provide you with the correct return address and instructions via email. Please do not send any items back without authorization.
Our support team is happy to assist you! You can reach us anytime at
📧 [email protected].
We typically respond within 24 business hours.
If you notice the mistake right after placing your order, please contact us immediately at [email protected].
We’ll do our best to update it before the package is shipped. If it has already been dispatched, we’re unable to reroute it.
If your order hasn’t shipped yet, please email us as soon as possible with your order number. We’ll gladly help you cancel or modify it.
Once the order is processed or shipped, we can no longer make changes.
If a product is sold out but listed as available for pre-order, you can place your order in advance. Once the item is restocked, it will be shipped immediately, and you’ll receive a confirmation email with tracking details.